Resume
CHANCE BLISS
chancebliss@gmail.com | www.linkedin.com/in/chancebliss
I’m an innovation leader with 20+ years of experience in UX, product, and digital transformation—primarily in complex, regulated industries like healthcare, pharma, and banking. Throughout my career, I’ve focused on making emerging technologies not just usable, but truly useful. I’m passionate about using design to build better strategies, smarter systems, and more human-centered products.
JOB EXPERIENCE
Digital Transformation Consultant - Jan 2024 to Present
CB Design | New Jersey
Client: The Emerson Group | Pennsylvania
Led the selection process for a new Digital Asset Management (DAM) and intranet system by conducting comprehensive stakeholder and user research to identify needs and pain points.
Performed market analysis and vendor evaluation, recommending the best solutions to optimize asset management and workflow efficiency
Researched and evaluated AI-enabled platforms (DAM, intranet) to optimize enterprise workflows and data governance
UX Consultant, Innovation & E-commerce - May to August 2024
CB Design | New Jersey
Client: iMedia Inc. | New Jersey
Led the redesign e-commerce platform, enhancing the user experience for direct-to-consumer sales of medical devices and supplies
Led user research, created wireframes and prototypes, and collaborated with cross-functional teams to improve site navigation, usability, and accessibility, resulting in a more intuitive and efficient shopping experience
Explored AI-enabled tools to streamline customer account management and enhance predictive ordering experiences in DTC healthcare eCommerce
Director, Global Design Operations & Innovation - Jun 2022 to Dec 2023
Haleon | Warren, New Jersey
I led global design operations, coach and support product teams in human-centric design methodologies and manage a team of UX researchers and designers while overseeing external creative and development agency partnerships.
Responsibilities:
Led digital transformation projects in regulated healthcare settings, preparing teams to adopt and scale emerging technologies
Coaching, training and supporting product teams on human-centric design, design thinking and design sprint principles and frameworks
Overseeing global design operations and tooling (Figma, Jira, Confluence, UserTesting, and Dovetail)
Managing a global team of UX researchers and designers external creative and design agency engagements across global and local initiatives
Led collaboration between design, data, and product teams to develop predictive and diagnostic digital health tools, bridging advanced analytics and patient-centered design.
Brands: Sensodyne, Centrum, Theraflu, and Voltaren
Director, Digital Innovation & Emerging Tech - Nov 2018 – Jun 2022
GSK | Warren, New Jersey
I led user research and design efforts, managed agency operations, provided coaching and training in product management and agile methodologies, and oversaw various digital initiatives.
Responsibilities:
Product strategy, design, and development
User research, user experience, and user interface design
Manage agency operations and processes
Product management, agile, and user experience coaching and training
Brands and Projects: MyQuit (Nicorette) Mobile App, Theraflu Flu Test Mobile App, Flonase Allergy Tracker and Prediction, Web and Mobile Framework, and GSK Brand Marketing Campaign Platform
Vice President, User Experience - Nov 2014 - Apr 2018
iMedia Inc. | Boonton, New Jersey
As a Vice President of User Experience, I was an account and team manager, provided strategic leadership in user experience design, streamlined agency operations, and successfully secured new business opportunities.
Responsibilities:
Account manager and team manager
Strategy and user experience design lead
Manage agency operations and processes
New business pitches and proposals
Clients: AdvantageCare Physicians, Berlitz, Carnegie Hall, Crestron, Emblem Health, Ohaus, Sharp USA and Susan G. Komen
Director, User Experience - Sep 2010 - Nov 2014
Sullivan | New York, New York
Led information architecture and user experience designer for all client projects including web, mobile and advertising. Grew digital business revenue by a factor of 10 in 24 months.
Responsibilities:
Team leader and manager
Information architecture, content strategy, and user experience design
New business pitches and proposals
Clients: American Express, Blackrock, Broadridge, Charles Schwab, Columbia Management, Duke University, Linkedin, Merrill Lynch, New York University, Pershing, Tradeweb and WebMB
Director, Product Management - May 2006 - Sep 2010
DigitalGrit | Boonton, New Jersey
Lead product manager for DigitalGrit's SEM, SEO, display advertising and email marketing campaign management, tracking, analytics and reporting platforms. Combined platforms supporting over $200 million + in client revenue.
Responsibilities:
Team leader and manager
Information architecture, content strategy, and user experience design
Product roadmaps, requirements, specifications and budgets
Clients: AutoNation, Consumer Reports, K12, Kaplan University and Intuit
Director of Product Management - Oct 2004 – May 2006
Audible.com | Newark, New Jersey
Lead product manager for Audible's e-commerce website including subscription services, offers and promotions, editorial content, in-site search, audio download and shopping cart. Supporting over 250,000 subscribers with $90 million + in revenue.
Responsibilities:
Information architecture, content strategy, and user experience design
Product roadmaps, requirements, specifications and budgets
User research and testing
ADDITIONAL EXPERIENCE
Director, Project Management, Tribal DDB - New York, New York | Dec 2002 - Oct 2004
Senior Project Manager, Siegel and Gale - New York, New York | Jan 2000 - Oct 2002
Senior Web Developer, Bank One - Dallas, Texas | Jan 1997 - Jan 2000
EDUCATION
MBA, International Business - School of Global Management (Thunderbird)
BA, International Politics - University of California, San Diego
SKILLS & EXPERTISE
Design: Product Design, Design Thinking, Design Sprints, and User-Centered Design
UX Design: Information architecture, content strategy, wireframing, rapid prototyping, design libraries and systems
UX Research: Qualitative and quantitative research and analysis, user testing and analysis, usability testing and analysis, A/B testing and analysis, user personas and journeys, and service mapping and design
Tools: Axure, Discuss.io, Dovetail, Figma, Bynder, Google Analytics, Hotjar, Invision, Miro, Mural, Sketch, Usertesting.com, and Workvivo
EDUCATION
School of Global Management (Thunderbird) | Phoenix, Arizona
MBA, International BusinessUniversity of California | San Diego, California
BA, International Politics
SKILLS
Design: Product Design, Design Thinking, Design Sprints, and User-Centered Design
UX Design: Information architecture, content strategy, wireframing, rapid prototyping, design libraries and systems
UX Research: Qualitative and quantitative research and analysis, user testing and analysis, usability testing and analysis, A/B testing and analysis, user personas and journeys, and service mapping and design
Tools: Axure, Discuss.io, Dovetail, Figma, Google Analytics, Hotjar, Invision, Miro, Mural, Sketch, and Usertesting.com