CHANCE BLISS

chancebliss@gmail.com
www.linkedin.com/in/chancebliss
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JOB EXPERIENCE
User Experience Designer (Contract)
iMedia | New Jersey | May 2024 to Present

Contracted to redesign the e-commerce platform, enhancing the user experience for direct-to-consumer sales of medical devices and supplies. Conducted user research, created wireframes and prototypes, and collaborated with cross-functional teams to improve site navigation, usability, and accessibility, resulting in a more intuitive and efficient shopping experience.

Technology Consultant (Contract)
Emerson Group | New Jersey | May 2024 to Present

Led the selection process for a new Digital Asset Management (DAM) and Intranet system by conducting comprehensive stakeholder and user research to identify needs and pain points. Performed market analysis and vendor evaluation, recommending the best solutions to optimize asset management and workflow efficiency.

Director, Design Studio 
Haleon (GSK) | Warren, New Jersey | Jun 2022 to Jan 2024

As a seasoned Director of Design, I have successfully established, expanded, and led a global design studio, orchestrating a team of skilled UX strategists, researchers, and designers. My leadership has been instrumental in driving digital innovation projects across diverse markets in the U.S., U.K., Germany, and China, showcasing my ability to manage and inspire teams in a multinational landscape.

Responsibilities:

• Coaching, training and supporting product teams on human-centric design, design thinking and design sprint principles and frameworks

• Managing global design operations and tooling

• Managing a global team of UX researchers and designers

• Managing external creative and design agency engagements across global and local initiatives

Brands: Centrum, Sensodyne, and Voltaren

Digital Innovation Product Director
GSK | Warren, New Jersey | Nov 2018 – Jun 2022

As a Director of User Experience, I spearheaded comprehensive user research and design initiatives, skillfully managed agency operations, and provided expert coaching and training in product management and agile methodologies. My leadership was pivotal in driving a series of digital innovation projects, successfully overseeing a substantial total funding budget of $50 million.

Responsibilities:

• Product strategy, design, and development

• User research, user experience, and user interface design

• Manage agency operations and processes

• Product management, agile, and user experience coaching and training

Brands: Flonase, Nicorette, and Theraflu

Vice President, User Experience
iMedia Inc. | Boonton, New Jersey | Nov 2014 - Apr 2018

As a Vice President of User Experience, I was an account and team manager, provided strategic leadership in user experience design, streamlined agency operations, and successfully secured new business opportunities. 

Responsibilities:

• Account manager and team manager

• Strategy and user experience design lead

• Manage agency operations and processes

• New business pitches and proposals

Clients: AdvantageCare Physicians, Berlitz, Carnegie Hall, Crestron, Emblem Health, Ohaus, Sharp USA and Susan G. Komen.

Director, User Experience
Sullivan | New York, New York | Sep 2010 - Nov 2014
Lead information architecture and user experience designer for all client projects including web, mobile and advertising. Grew digital business revenue by a factor of 10 in 24 months.

Responsibilities:

• Team leader and manager

• Information architecture, content strategy, and user experience design 

• New business pitches and proposals

Clients: American Express, Blackrock, Broadridge, Charles Schwab, Columbia Management, Duke University, Linkedin, Merrill Lynch, New York University, Pershing, Tradeweb and WebMB

Director, Product Management
DigitalGrit | Boonton, New Jersey | May 2006 - Sep 2010
Lead product manager for DigitalGrit's SEM, SEO, display advertising and email marketing campaign management, tracking, analytics and reporting platforms. Combined platforms supported over $200 million + in client revenue.

Responsibilities:

• Team leader and manager

• Information architecture, content strategy, and user experience design 

• Product roadmaps, requirements, specifications and budgets 

Clients: AutoNation, Consumer Reports, K12, Kaplan University and Intuit

Director of Product Management
Audible.com | Newark, New Jersey | Oct 2004 – May 2006
Lead product manager for Audible's ecommerce website including subscription services, offers and promotions, editorial content, in-site search, audio download and shopping cart. Supported over 250,000 subscribers with $90 million + in revenue.

Responsibilities:

• Information architecture, content strategy, and user experience design 

• Product roadmaps, requirements, specifications and budgets

• User research and testing